Copyright & Intellectual Property Policy

Genetr Limited (“Genetr”, “we”, “us”) respects intellectual property (“IP”) rights and expects users of our products and services (the “Services”) to do the same. We will respond to clear and complete notices of alleged copyright infringement in accordance with applicable law, including the United States Digital Millennium Copyright Act (DMCA), and equivalent procedures under other jurisdictions.

This policy describes how to submit:

• a copyright infringement notice,
• a trademark or other IP complaint, and
• (where applicable) a counter-notice.

1. Submitting a Copyright Infringement Notice (DMCA Takedown Notice)

If you are a copyright owner (or authorised to act on behalf of one) and believe that material hosted on or accessible through a Genetr service infringes your copyright, send an email to legal@genetr.com with the subject line “IP Notice” or “DMCA Notice”.

Include the following information:

A) Your information

• Your full legal name (or company name) and role (owner/agent/authorized representative)
• Your email address and (optional) phone number
• Your physical address (optional but helpful)

B) Identification of the copyrighted work

• A description of the copyrighted work that you claim has been infringed, or, if multiple works are covered by a single notification, a representative list of such works
• If possible, include registration details (e.g., registration number) or proof of ownership/authorization

C) Identification of the allegedly infringing material

• A description of where the material is located (URLs, product screen names, account identifiers, timestamps, or other details sufficient for us to locate it)
• Any supporting evidence (screenshots, links, logs)

D) Statements

• A statement that you have a good faith belief the use is not authorized by the IP owner, its agent, or the law
• A statement that the information in the notice is accurate
• A statement, under penalty of perjury where required by applicable law, that you are the IP owner or authorized to act on the owner’s behalf

E) Signature

• Your typed full name as an electronic signature, or a physical signature

2. Our Response

When we receive a sufficiently detailed notice:

• We will review the notice and, where appropriate, remove or disable access to the allegedly infringing material.
• We will make reasonable efforts to notify the affected user or account holder that the material has been removed or disabled, and provide them with a copy of the notice (unless doing so would violate the law or create safety/security risk).
• We will act expeditiously to address the reported infringement.

3. Counter-Notice (Where Applicable)

If you believe material was removed or disabled as a result of mistake or misidentification, you may submit a counter-notice to legal@genetr.com with:

• identification of the material removed/disabled and where it appeared before removal;
• a statement under penalty of perjury (where applicable) that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification;
• your name, contact details (address, telephone number, email);
• a statement that you consent to the jurisdiction of the courts in the Hong Kong Special Administrative Region (or, if you reside in the United States, the federal district court for the judicial district in which your address is located) and that you will accept service of process from the person who submitted the original notice (or their agent); and
• your physical or electronic signature.

We may forward counter-notices to the original complainant where required or appropriate. If the original complainant does not file a court action within the timeframe specified by applicable law (10 business days under the DMCA), we may restore the removed material.

4. Trademark Concerns

If you believe that content on a Genetr service infringes your trademark rights, please contact us at legal@genetr.com with:

• a description of the trademark you believe is being infringed;
• the registration number and jurisdiction (if registered);
• the location of the allegedly infringing content;
• an explanation of why you believe the use constitutes infringement;
• your contact information.

We will review trademark complaints on a case-by-case basis and take appropriate action where warranted.

5. Repeat Infringers

Where applicable, Genetr Limited may suspend or terminate accounts of users who repeatedly infringe IP rights. A “repeat infringer” is a user who has been the subject of more than one valid infringement notice.

6. Genetr’s Own Intellectual Property

All trademarks, service marks, trade names, logos, and other intellectual property displayed on Genetr’s website and services are the property of Genetr Limited or their respective owners. Use of Genetr’s intellectual property without prior written consent is prohibited, except as expressly permitted in our Terms of Use.

To report unauthorised use of Genetr’s intellectual property by third parties, please contact legal@genetr.com.

7. Misrepresentations

Submitting false or misleading IP notices or counter-notices can have legal consequences (including, under the DMCA, liability for damages, costs, and legal fees against anyone who knowingly makes material misrepresentations). Please ensure your report is accurate and made in good faith.

8. International Considerations

While this policy references DMCA procedures, we will respond to intellectual property complaints from rights holders in any jurisdiction. We apply the substantive principles described in this policy — notice, review, takedown where appropriate, counter-notification, and restoration — regardless of the origin of the complaint.

9. Changes to This Policy

We may update this policy from time to time. Changes will be indicated by the “Last updated” date at the top of this page.

10. Contact

IP notices and related questions:

Genetr Limited Email: legal@genetr.com Registered office: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong