Genetr

Privacy Notice

Last updated: February 2026

This Privacy Notice explains how Genetr Limited (“Genetr”, “we”, “us”) handles personal information when you visit genetr.com (the “Website”) or contact us (including via a contact form or email).

1. Who We Are

Genetr Limited is the data controller for personal information collected through the Website and related communications.

2. Information We Collect

We collect personal information in the categories below.

Information you provide to us

  • Contact and business information you submit (for example, name, email address, company, area of interest, and message content).
  • Correspondence (for example, follow-up emails and attachments you choose to send us).

Please avoid sensitive information: We do not intentionally collect sensitive personal information (such as health data, biometric data, or information revealing racial or ethnic origin, political opinions, or religious beliefs). Please do not submit sensitive personal information through the Website or in communications with us.

Website and device information (automatically collected)

When you browse the Website, we may collect:

  • Website technical data, such as IP address, device type, operating system, browser type and version, pages visited, referring URL, approximate geographic location derived from IP address, and timestamps.

We use this information to operate, protect, and troubleshoot the Website.

We store your cookie preferences locally on your device so we can remember your choices.

Analytics data (optional)

Optional analytics is disabled unless you opt in (where required). If enabled, we use analytics tools to understand aggregate Website usage. See our Cookie Notice for details.

3. How We Use Information

We use personal information to:

  • Respond to enquiries and provide information you request.
  • Operate, maintain, and secure our Website.
  • Maintain records of communications and potential engagements.
  • Measure site usage with optional analytics, where you opt in (where required).
  • Comply with applicable laws, regulations, and legal obligations, including sanctions and export control screening.

Depending on context and jurisdiction, our legal bases may include:

  • Consent (for optional analytics, where opt-in is required).
  • Legitimate interests (for responding to enquiries, keeping records, and protecting the Website, where these interests are not overridden by your rights). We balance our interests against the potential impact on individuals and do not process personal information where the impact would be disproportionate.
  • Steps prior to entering into a contract (where you request information about services).
  • Legal obligation (where processing is necessary to comply with applicable laws).

If local law uses different terminology, we apply the closest equivalent standard.

5. Cookies & Tracking

We use cookies or similar technologies only as described in our Cookie Notice:

  • Preference storage to remember your cookie settings.
  • Optional analytics (disabled unless you opt in where required).

You can change your preferences at any time using the “Cookie settings” link in the site footer.

6. Sharing & Disclosure

We may share limited personal information with:

  • Service providers that help us operate the Website and communications (for example, hosting, security, and email delivery). These providers process data on our behalf and in accordance with our instructions.
  • Analytics provider if analytics is enabled by your preferences.
  • Professional advisers (e.g., legal, audit, insurance) as needed.
  • Authorities when required by law, regulation, court order, or legal process, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.

No sale of personal information

We do not sell, rent, or share personal information for cross-context behavioural advertising purposes.

7. International Transfers

Where personal information is transferred internationally, we take steps to protect it using appropriate safeguards as required by applicable law, which may include:

  • Standard contractual clauses approved by relevant authorities (such as EU Standard Contractual Clauses).
  • Transfers to jurisdictions that have been recognised as providing an adequate level of data protection.
  • Other transfer mechanisms permitted under applicable law.

8. Data Retention

We retain personal information only as long as necessary for the purposes described above.

  • Contact enquiries and correspondence — retained for up to 24 months from the date of last contact, unless a longer period is required for legal, security, or contractual reasons.
  • Website technical logs — retained for up to 12 months for security and operational purposes.
  • Cookie and analytics data — retained in accordance with the periods described in our Cookie Notice.

When personal information is no longer needed, it is securely deleted or anonymised.

9. Security

We implement reasonable administrative, technical, and organizational measures to protect personal information, including:

  • Encryption of data in transit (HTTPS/TLS).
  • Access controls and least-privilege principles.
  • Regular review of security practices.
  • Monitoring for unauthorised access or misuse.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights to request:

  • Access
  • Correction
  • Deletion
  • Portability
  • Objection to processing
  • Restriction of processing
  • Withdrawal of consent (without affecting the lawfulness of processing before withdrawal)

You may also have the right to lodge a complaint with a regulator.

Jurisdiction-specific information

European Economic Area (EEA) and United Kingdom: You have rights under the EU General Data Protection Regulation (GDPR) and UK GDPR respectively, including the right to lodge a complaint with your local data protection supervisory authority.

Hong Kong: Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to request access to and correction of your personal data held by us. We will respond to data access requests within 40 days. A reasonable fee may be charged as permitted by the Ordinance.

United States: Depending on your state of residence, you may have additional rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We do not sell your personal information, and we do not share your personal information for cross-context behavioural advertising. California residents may designate an authorised agent to exercise rights on their behalf. You have the right not to receive discriminatory treatment for exercising your privacy rights.

United Arab Emirates: Under the UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law), you have the right to access, correct, and request deletion of your personal data. We process personal data in accordance with the principles of lawfulness, transparency, and purpose limitation under UAE law.

China: Under the Personal Information Protection Law (PIPL), you have the right to access, correct, delete, and port your personal information. Where we process personal information of individuals located in China, we do so in accordance with the principles of lawfulness, legitimacy, necessity, and good faith. We minimise data collection and limit processing to stated purposes.

Japan: Under the Act on the Protection of Personal Information (APPI), you have the right to request disclosure, correction, addition, deletion, and cessation of use of your personal information.

How to exercise your rights

Email us at legal@genetr.com with your request. We may ask for information to verify your identity and locate your data. We will respond within the timeframe required by applicable law.

11. Children

Our Website is not directed to children, and we do not knowingly collect personal information from children under the age of 16 (or such other age as may be specified by applicable law). If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at legal@genetr.com.

12. Changes

We may update this Privacy Notice from time to time. The “Last updated” date at the top of this notice will indicate when changes were made.

13. Contact

Questions about this Privacy Notice:

Genetr Limited Company contact: contact@genetr.com Legal and privacy contact: legal@genetr.com Registered office: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong